Return Policy

Customer may request for a refund or one-to-one exchange with us within (30) days from date of invoice. You must provide the original invoice (Either paypal confirmation or BattDepot Order Confirmation) for all refund or exchange transactions. All warranty, refund or exchange requests will NOT be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices. Broken warranty seals on goods void all warranties and returns where warranty and return can be made. BattDepot Canada reserves the right to charge a fifteen percent (15%) restocking fee for all returned items.

For all orders, the original shipping fees are non-refundable. If the original order qualified for free shipping and in the event of the product is returned, the actual cost of the original outbound shipping fee may be deducted from any refunds. If the return product or packaging is damaged or missing parts, the return may be refused.

The return shipping fee may be payable on the orders that are unclaimed or refused at point of delivery, we reserve the rights to deduct this amount from the total to be refunded.

Please follow the 3 steps process for returning an order to us.

Step 1

Download RMA form:
RMA Form      (Requires Acrobat Reader)

Fill out form and e-mail to [email protected]. We will notify you if your return is covered under our warranty/exchange policy within the next business day. If your return is covered, an RMA number will be issued and e-mailed to you.

Step 2

Once you've obtained your RMA Number, ship and insure your defective product along with the RMA Form enclosed in the package and a copy of the original invoice back to the shipping center for BattDepot Canada. The battery must be shipped in protected packaging or the warranty will not remain valid. If the product is NOT shipped out within 7 days of receiving notification of your RMA approval, the RMA number will not remain valid. The package must be prepaid, sent by Regular mail only (Canada customers use Canada Post and US Customers use USPS) with the RMA Number marked clearly on the shipping label.

Step 3

BattDepot Canada will inform you of the results after they have tested the product.

"RMA Status" Notes

Once we receive your return item, it is sent to our testing facility to determine if the product is defective.
If it is in fact defective, BattDepot Canada will have the option of shipping a replacement unit to you.
If the battery is not found defective, you will be responsible for shipping the working battery back to you.