BattDepot Canada warrants to the customer that its products will be free from defects
in materials and workmanship affecting normal use for a period from the delivery date.
Customers may request for a refund or a one-to-one exchange with us within (30)
days from date of invoice. You must provide the original invoice (Either paypal
confirmation or BattDepot Canada Confirmation) for all refund or exchange transactions.
All warranty, refund or exchange requests will NOT be processed if the customer
cannot provide original invoices. It is customer's responsibility to keep all the
invoices. Broken warranty seals on goods void all warranties and returns where
warranty and return can be made. BattDepot Canada reserves the right to charge a
fifteen percent (15%) restocking fee for all returned items.
After thirty (30) days and up to one (1) year from date of delivery,
BattDepot Canada will subject to inspection, repair the defective battery pack or
replace it with a new or reconditioned unit. The return must be accompanied by
a Return Materials Authorization (RMA) number. (For information regarding how
to attain an RMA number please see "RMA Procedures") and the customer is
responsible for shipping and any other costs involved with returning the
defective product(s) back to BattDepot Canada in a protected packing.
This warranty does not cover normal wear and tear of products. Rechargeable
batteries that do not reach 100% original charging capacity are NOT covered by
this warranty. (For more information regarding rechargeable battery warranty
please see "Rechargeable Battery Warranty").
This warranty does not cover damage, fault, failure or malfunction due
to external causes either, including accident, abuse, misuse, problems with
electrical power, servicing not authorized by BattDepot Canada, usage and/or
storage and/or installation not in accordance with product instructions,
failure to perform required preventive maintenance, act of God, fire, flood,
war, act of violence or any similar occurrence; any attempt by any person
other than BattDepot Canada's personnel or any person authorized by BattDepot Canada,
to adjust, repair or support the products and problems caused by use of parts
and components not supplied by BattDepot Canada.
Download RMA form below:
RMA Form (requires Acrobat Reader)
Fill out form and e-mail to
email@example.com. or fax to 1-888-738-7953.
We will notify you if your return is covered under our warranty/exchange policy
within the next business day. If your return is covered, an RMA number will be
issued and e-mailed to you.
Once you've obtained your RMA Number, ship and insure your defective product
along with the RMA Form enclosed in the package and a copy of the original invoice
back to the shipping center for BattDepot Canada. The battery must be shipped in protected
packaging or the warranty will not remain valid. If the product is NOT shipped out
within 7 days of receiving notification of your RMA approval, the RMA number will
not remain valid. The package must be prepaid, sent by Regular mail only (Canada
customers use Canada Post and US Customers use USPS) with the RMA Number marked
clearly on the shipping label.
BattDepot Canada will inform you of the results after they have tested the product.
Rechargeable Batteries Warranty
BattDepot Canada offers a limited warranty against abnormal breakdown on rechargeable
batteries for a period from the delivery date. At BattDepot Canada's discretion, we will
repair or replace the battery if our technician tests it and determines that the battery
is in fact, defective. Please be advised that since rechargeable batteries are consumable
products, warranty coverage on rechargeable batteries is limited to not being able to
hold charges (will not charge).
Rechargeable batteries normally have a limited charging and discharging cycles
between 400 ~ 1000 cycles depending on the application and individual's usage pattern.
The capacity (available usage time) of rechargeable batteries reduces each time they go
through the charging and discharging cycle. Due to these reasons, when rechargeable
batteries are not able to reach their full (original) capacity, they are considered
as normal wear and tear and, therefore, are not covered under this warranty.