Customer may request for a one-to-one exchange with us within the warranty period. You must provide the original invoice (Either paypal confirmation or BattDepot.com Confirmation) for all exchange transactions.
All warranty or exchange requests will NOT be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices. Broken warranty seals on goods void all warranties
where warranty can be made. BattDepot.com reserves the right to charge a fifteen percent (15%) restocking fee.
Please follow the 3 steps process for returning an order to us.
Download RMA form below:
RMA Form (requires Acrobat Reader)
DOC RMA Form
Fill out the form and email to GlobalRMA@battdepot.com. We will notify you if your return is covered under our warranty/exchange policy within the next business day.
If your return is covered, an RMA number will be issued and emailed to you.
Once you've obtained your RMA Number, ship and insure your defective product along with the RMA Form enclosed in the package and a copy of the original invoice back to the shipping center for BattDepot.com.
The battery must be shipped in protected packaging or the warranty will not remain valid. If the product is NOT shipped out within 7 days of receiving notification of your RMA approval,
the RMA number will not remain valid. The package must be prepaid, sent by Regular Mail only with the RMA Number marked clearly on the shipping label.
BattDepot.com will inform you of the results after they have tested the product.
"RMA Status" Notes
Once we receive your return item, it is sent to our testing facility to determine if the product is defective.
If it is in fact defective, BattDepot.com will have the option of shipping a replacement unit to you.
If the battery is not found defective, you will be responsible for shipping the working battery back to you.