Customer may request for a one-to-one exchange with us within the warranty period.
You must provide the original invoice (Either paypal confirmation or
BattDepot.com Confirmation) for all exchange transactions. All warranty or
exchange requests will NOT be processed if the customer cannot provide
original invoices. It is customer's responsibility to keep all the invoices.
Broken warranty seals on goods void all warranties where warranty can be made.
BattDepot.com reserves the right to charge a fifteen percent (15%) restocking fee.
Please follow the below process for returning an order to us.
Download RMA form:
PDA RMA Form
requires Acrobat Reader
DOC RMA Form
Fill out the form and email to [email protected].
We will notify you if your return is covered under our warranty/exchange policy
within the next business day. If your return is covered, an RMA number will be
issued and emailed to you.
Once you've obtained your RMA Number, ship and insure your
defective product along with the RMA Form enclosed in the
package and a copy of the original invoice back to the
shipping center for BattDepot.com. The battery must be shipped in protected
packaging or the warranty will not remain valid. If the
product is NOT shipped out within 7 days of receiving
notification of your RMA approval, the RMA number will not remain valid. The
package must be prepaid, sent by Regular Mail only with
the RMA Number marked clearly on the shipping label.
Once we receive your return item, it is sent to our testing facility to determine
if the product is defective. If it is in fact defective, BattDepot.com will
inform you of the results and will have the option of shipping a replacement
unit to you. If the battery is not found defective, you will be responsible
for shipping the working battery back to you.