What payment method do you support?
We support all major credit cards: Visa, MasterCard, American Express, Discover
and PayPal. If you choose "PayPal" option when you checkout, you will be transferred
to the PayPal site and they will accept all major credit cards as well. Please note
that if you do not have a PayPal account, please select the "Not a Member" option
and they will just ask for your credit card information. They will NOT ask you to
Do I need to pay sales tax?
We collect sales and use taxes for sales shipped to the State of Washington. Additional
states may be added without notice. We shall not be liable for handling or customs
charges for shipments outside the United States.
Why am I transferred to the PayPal site?
We currently use PayPal as an option to handle our online transactions. They offer
added protection for both you the customer and us the vendor. If we do not ship
an item that you ordered to you, your money is protected as PayPal will return the
money to you after an investigation into the incident.
What currency do you support?
We accept both USD and CAD currencies. There is a simple link on every page you
can click to adjust between both currencies.
How can I place an order?
Ordering has never been simpler than on BattDepot.com. Take advantage of our extensive
cross-reference database of over 10,000 different model descriptions to find the
exact battery or adapter that you are looking for. Simply add the items to your
shopping cart as you browse for everything you need and click on the checkout button
at anytime to begin the order process.
What is Express Check Out?
If you do not wish to become a registered user on our website, you can order items
without registering by selecting the "Express Check Out" option when you checkout.
We will not perform any account verifications and will ship your order to the address
that you specify.
What is the Check Out process?
Once you've selected all the items you wish to buy and they are all listed in your
shopping cart, you need to checkout the items and pay for the goods. Just like any
grocery store or retail store, you must proceed to the checkout counter to pay for
the items. After the items are checked out, you simply pay the total amount and
we will ship you the items.
When will my product ship?
Here at BattDepot.com we use the latest technologies in resource planning to make
sure we keep adequate stock on all our products. In the event that your product
is out of stock, we will inform you of a possible delivery date which should be
no longer than 2 weeks from your date of purchase. All in-stock orders will be shipped
either the same day or the next business day.
Can I make changes to my order?
If you have not made payment for your order you can easily hit the back button on
the bottom (not the back button on your browser) to return to the shopping cart
page and make changes to your order. If you have already completed the transaction
and made payment, please call our customer service line and a representative will
help you cancel the order so that you may go back online and create the order with
all the changes you would like to make. Please see the following question to find
out the stipulations with canceling an order.
Can I cancel my order?
We will only cancel the order if the item has not been packed or shipped. Please
call our customer service line and a representative will check the internal status
of your order. Once it is packed you are responsible for all the shipping charges
to send the item(s) to you and the shipping charges to send the item(s) back to
How can I check the status of my order?
If you are a member of the website, you will see your order history with the status
of each order in the main part of the screen when you login. To track your shipment,
simply click the details link of the order you wish to check and then click over
to the tracking tab to display the tracking number for your order. Click on the
link and we will redirect you to UPS.
If you are NOT a member of the website, you will see a link from your order confirmation
email. To track your shipment, simply click the link and we will redirect you to
your order status.
Pricing and Availability Notes
Prices are listed in our Website and are subject to change without notice. Prices
for certain government, corporate, and institutional customers may be set forth
in a bid or other written agreement between the parties. Payment is due before shipment,
unless credit terms have been arranged in advance with our credit department. In
such case, payment terms shall be as set forth in the credit agreement.
BattDepot.com cannot guarantee that products and services advertised on the Website
will be available when ordered or thereafter. BattDepot.com does not warrant that
the content of the Website including, without limitation, product descriptions,
cross-referencing or photographs, is accurate or complete.
BattDepot.com reserves the right to: (a) correct any error, inaccuracy or omission
at any time without prior notice or liability to you or any other person; (b) change
at any time the products and services advertised or made available for sale on the
Website, the prices, fees, charges and specifications of such products and services,
any promotional offers and any other Website content without any notice or liability
to you or any other person; (c) reject, correct, cancel or terminate any order,
including accepted orders for any reason and (d) limit quantities available for
sale or sold.
The advertisements on the Website are invitations to you to make offers to purchase
products and services on the Website and are not offers to sell. All prices and
other amounts appearing on the Website are quoted in Canadian or US dollars.
Order Acceptance Policy
Orders are not binding upon us until accepted by us. Terms of payment are within
our sole discretion. Invoices are due and payable within the time period specified
on the invoice, measured from the date of invoice. We may invoice parts of an order
separately. Customer is responsible for, and will indemnify and hold BattDepot.com
harmless from, any applicable sales, use or other taxes or federal, state or local
fees or assessments associated with the order. Customer must claim any exemption
from such taxes, fees or assessments at the time of purchase and provide the necessary
supporting documentation. Any sales, use or other applicable tax or fees or assessments
is based on the location to which the order is shipped. In the event of a payment
default, Customer will be responsible for all of our costs of collection, including
court costs, filing fees and attorney's fees.
Same Day Shipping
All orders (of in-stock items)
All orders (of in-stock items) are processed Monday through Friday!
For UPS/FedEx shipments, all in-stock orders placed before 3:00 PM PST
will be shipped on the same business day. Orders placed after 3:00PM PST
will be processed and shipped on the next business day. For USPS shipments,
all in-stock orders placed before 3:00 PM PST will be shipped within 24 hours.
Orders placed after 3:00PM PST will be processed on the next business day.
All orders (out -of-stock items)
Battdepot.com shows “1-2 weeks” under “Availability” for any item that
are out of stock. Upon customers’ request, orders for multiple items might
be shipped in separate shipments. We will charge extra shipping fee for orders
shipped separately. We will contact customers by email/phone for out-of-stock
orders if there’s any inaccuracy shown under “Availablity”.
Free Ground Shipping Over $99
We offer FREE GROUND SHIPPING on all orders shipped to 48 continental states
of United States and 10 provinces and 3 territories of Canada over $99.
Orders under $99 and/or under 1/2 lb are shipped either via USPS Standard
Mail or Canada Post. All other orders are shipped UPS Ground.
What shipping methods do you support?
By shipping with USPS/UPS (United Parcel Services)/FedEx,
BattDepot.com is committed to providing our customers with a carrier that is reliable
and responsible with their shipments. We are also able to provide our customers with
the latest technologies with order tracking so that every package we ship can be traced
to their exact location at anytime prior to delivery. The following are the shipping
methods supported by USPS/UPS (United Parcel Services)/FedEx with a description on
the suggested travel time. We do not guarantee the delivery time.
*The following shipping rates are based on 1 item. You can pre-select your shipping
method before check out. Our system will calculate the exact total amount before you
enter your personal information.
USPS Priority Shipping
USPS Priority (3-7 business days) Starting from $6.88
UPS/FedEx Ground (3-7 Business Days) $10
UPS/FedEx Express (2-3 Business Days) $16.88
UPS/FedEx Overnight (Next Business Day) $24
Hawaii, Alaska, Puerto Rico
UPS (3-8 Business Days) $30
UPS International Express (2-5 Business Days) $40
We do NOT offer shipping to APO/FPO.
All shipments will receive tracking number and is fully insured while in transit.
All orders in weekends and North American holidays will be processed the next business day.
Rates for Alaska, Hawaii, US territories and International customers will vary based on the weight of the order and destination. We will contact you by email/phone regarding for any extra shipping charges.
What is your Backorder policy?
In the event that we don't happen to have one or more of your items in stock, and
we cannot get the items from the manufacturer within five working days. We will
notify you right away via e-mail and/or phone, at which point we'll let you know
how long it will be before we can ship your item(s). If there are multiple items
on your order, we will ship out the entire order once all items are in stock. If
you would like the in stock items to be shipped first, please contact us and let us
know. Additional shipping costs may be applied in such cases.
All back ordered item(s) will remain on back order unless we are instructed by you
to cancel that item(s).
What is your return policy?
Customer may request for a refund or one-to-one exchange with us within (30)
days from date of invoice. You must provide the original invoice
(Either paypal confirmation or BattDepot.com Confirmation) for all refund or exchange
transactions. All warranty, refund or exchange requests will NOT be processed
if the customer cannot provide original invoices. It is customer's
responsibility to keep all the invoices. Broken warranty seals on goods void
all warranties and returns where warranty and return can be made. BattDepot.com
reserves the right to charge a fifteen percent (15%) restocking
fee for all returned items.
For all orders, the original shipping fees are non-refundable. If the original order
qualified for free shipping and in the event of the product is returned, the actual
cost of the original outbound shipping fee may be deducted from any refunds. If the
return product or packaging is damaged or missing parts, the return may be refused.
The return shipping fee may be payable on the orders that are unclaimed or refused at point
of delivery, we reserve the rights to deduct this amount from the total to be refunded.
Order Status Information
How can I track my order?
Tracking your order online is made easy for both registered and non-registered members.
We send an email tracking notification to all our customers once our packages have
been shipped by UPS. You can visit www.ups.com and enter the tracking number provided
in the email to follow your shipment.
For registered members to track your shipment, simply login and click the details
link of the order you wish to check and then click over to the tracking tab to display
the tracking number for your order. Click on the link and we will redirect you to
UPS to see the shipment status.
For non-registered members, you will see a link from your order confirmation email.
To track your shipment, simply click the link and we will redirect you to your shipment
"Order Status" Notes
We have 2 different status levels for your order.
You have placed and order and made payment. We are in the process
of picking and packing the order for shipment
The order has been picked up by the carrier. A tracking number
has been issued to the customer
How can I return my order?
Please follow the 3 steps process for returning an order to us.
Download RMA form below:
RMA Form (requires Acrobat Reader)
Fill out form and e-mail to firstname.lastname@example.org or fax to 1-888-738-7953.
We will notify you if your return is covered under our warranty/exchange policy within
the next business day. If your return is covered, an RMA number will be issued and e-mailed to you.
Once you've obtained your RMA Number, ship and insure your defective
product along with the RMA Form enclosed in the package and a
copy of the original invoice back to the shipping center for BattDepot.com.
The battery must be shipped in protected packaging or the warranty will not
remain valid. If the product is NOT shipped out within 7 days
of receiving notification of your RMA approval, the RMA number will not remain
valid. The package must be prepaid, sent by Regular mail only
(Canada customers use Canada Post and US Customers use USPS) with the RMA Number
marked clearly on the shipping label.
BattDepot.com will inform you of the results after they have tested the product.
"RMA Status" Notes
Once we receive your return item, it is sent to our testing facility to determine
if the product is defective.
If it is in fact defective, BattDepot.com will have the option of shipping a replacement
unit to you.
If the battery is not found defective, you will be responsible for shipping the
working battery back to you.
My Account Information
Why should I create an account?
There are many advantages to creating an account with BattDepot.com. Our state-of-the-art
website allows you to check your entire order history and trace all your orders
from shipment to delivery. We provide all the order details online if you do not
have your original invoice handy to check against your shipment. Our system can
store all of your shipping addresses for your future orders. You don't need to type
in every time now. You can also sign-up to receive newsletters and promotion codes
we will send out from time to time to get even more savings.
How can I create an account?
Simply click on "New User? Sign Up" link and complete our easy-to-follow steps to
How can I edit my account information?
Click on "Edit Account Information" link on the left side menu bar. You will be
able to change your login name and email as well as set a new password for yourself.
How can I edit my shipping address?
Click on "Manage Address Book" link on the left side menu bar and click on "Edit
Address" to edit your billing address or shipping address. For adding new shipping
address, click on "Add New Address" to add a new shipping address. You can also
delete other shipping addresses by clicking the "Delete Address" button. Please
note that add, edit or delete any addresses will not affect any pending orders.