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BattDepot Canada
Suite#1202, 1390-8888 Odlin Crescent
Richmond, BC
Canada, V6X 3Z8

(Office only. No pick-ups. For pick up location or product inquiry, please refer to your order confirmation or contact our customer service by e-mail.)

Our office hour is from Monday to Friday (Excluding North American Holidays) 9am to 6pm Pacific Time.

Live Chat

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Live Chat

Sales Support and General Inquiries

For help finding the correct products for your device, help with the checkout process, questions about the availability and compatibility of products, check on the status of an order, change or cancel an order, or for other general inquiries.

[email protected]

Technical Support

For help trouble-shooting any problems with a product, request for exchange or any other technical questions.

[email protected]

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Dangerous Goods Surcharge for Lithium Batteries

Effective January 1, 2017, UPS and FedEx Express will no longer accept UN 3480 Lithium Batteries tendered as IATA Section II. Section II batteries to be fully regulated as Dangerous Goods Section IB, C$30.00 Dangerous Goods Handling Fee will be applied on each air shipment.
The International Air Transport Association (IATA) amended regulations in transporting lithium batteries to the 63rd edition (2022). For more information, please visit IATA Website or view the Lithium Battery Guidance Document (pdf)
This surcharge is applied for delivery to or pickup from an area beyond courier extended areas, which are less accessible for pickups and deliveries.