Customer may request for a refund or one-to-one exchange with us within (30)
days from date of invoice. You must provide the original invoice (Either paypal
confirmation or BattDepot Order Confirmation) for all refund or exchange transactions.
All warranty, refund or exchange requests will NOT be processed if the customer
cannot provide original invoices. It is customer's responsibility to keep all the
invoices. Broken warranty seals on goods void all warranties and returns where
warranty and return can be made. BattDepot Canada reserves the right to charge a
fifteen percent (15%) restocking fee for all returned items.
For all orders, the original shipping fees are non-refundable. If the original
order qualified for free shipping and in the event of the product is returned,
the actual cost of the original outbound shipping fee may be deducted from any
refunds. If the return product or packaging is damaged or missing parts,
the return may be refused.
The return shipping fee may be payable on the orders that are unclaimed or
refused at point of delivery, we reserve the rights to deduct this amount
from the total to be refunded.
Please follow the 3 steps process for returning an order to us.
Download RMA form:
(Requires Acrobat Reader)
Fill out form and e-mail to
We will notify you if your return is covered under our warranty/exchange policy
within the next business day. If your return is covered, an RMA number will be
issued and e-mailed to you.
Once you've obtained your RMA Number, ship and insure your defective
product along with the RMA Form enclosed in the package and a copy of
the original invoice back to the shipping center for BattDepot Canada.
The battery must be shipped in protected packaging or the warranty will
not remain valid. If the product is NOT shipped out within 7 days of
receiving notification of your RMA approval, the RMA number will not
remain valid. The package must be prepaid, sent by Regular mail only
(Canada customers use Canada Post and US Customers use USPS) with the
RMA Number marked clearly on the shipping label.
BattDepot Canada will inform you of the results after they have tested the product.
"RMA Status" Notes
Once we receive your return item, it is sent to our testing facility to determine if the product is defective.
If it is in fact defective, BattDepot Canada will have the option of shipping a replacement unit to you.
If the battery is not found defective, you will be responsible for shipping the working battery back to you.