BattDepot Canada warrants to the customer that its products will be free from defects
in materials and workmanship affecting normal use for a period from the delivery date.
Customers may request for a refund or a one-to-one exchange with us within (30)
days from date of invoice. You must provide the original invoice (Either paypal
confirmation or BattDepot Canada Confirmation) for all refund or exchange transactions.
All warranty, refund or exchange requests will NOT be processed if the customer
cannot provide original invoices. It is customer's responsibility to keep all the
invoices. Broken warranty seals on goods void all warranties and returns where
warranty and return can be made. BattDepot Canada reserves the right to charge a
fifteen percent (15%) restocking fee for all returned items.
After thirty (30) days and up to one (1) year from date of delivery,
BattDepot Canada will subject to inspection, repair the defective battery pack or
replace it with a new or reconditioned unit. The return must be accompanied by
a Return Materials Authorization (RMA) number. (For information regarding how
to attain an RMA number please see "RMA Procedures") and the customer is
responsible for shipping and any other costs involved with returning the
defective product(s) back to BattDepot Canada in a protected packing.
This warranty does not cover normal wear and tear of products. Rechargeable
batteries that do not reach 100% original charging capacity are NOT covered by
this warranty. (For more information regarding rechargeable battery warranty
please see "Rechargeable Battery Warranty").
This warranty does not cover damage, fault, failure or malfunction due
to external causes either, including accident, abuse, misuse, problems with
electrical power, servicing not authorized by BattDepot Canada, usage and/or
storage and/or installation not in accordance with product instructions,
failure to perform required preventive maintenance, act of God, fire, flood,
war, act of violence or any similar occurrence; any attempt by any person
other than BattDepot Canada's personnel or any person authorized by BattDepot Canada,
to adjust, repair or support the products and problems caused by use of parts
and components not supplied by BattDepot Canada.
Download RMA form below:
RMA Form (requires Acrobat Reader)
Fill out form and e-mail to
We will notify you if your return is covered under our warranty/exchange policy
within the next business day. If your return is covered, an RMA number will be
issued and e-mailed to you.
Once you've obtained your RMA Number, ship and insure your defective product
along with the RMA Form enclosed in the package and a copy of the original invoice
back to the shipping center for BattDepot Canada. The battery must be shipped in protected
packaging or the warranty will not remain valid. If the product is NOT shipped out
within 7 days of receiving notification of your RMA approval, the RMA number will
not remain valid. The package must be prepaid, sent by Regular mail only (Canada
customers use Canada Post and US Customers use USPS) with the RMA Number marked
clearly on the shipping label.
BattDepot Canada will inform you of the results after they have tested the product.
Rechargeable Batteries Warranty
BattDepot Canada offers a limited warranty against abnormal breakdown on rechargeable
batteries for a period from the delivery date. At BattDepot Canada's discretion, we will
repair or replace the battery if our technician tests it and determines that the battery
is in fact, defective. Please be advised that since rechargeable batteries are consumable
products, warranty coverage on rechargeable batteries is limited to not being able to
hold charges (will not charge).
Rechargeable batteries normally have a limited charging and discharging cycles
between 400 ~ 1000 cycles depending on the application and individual's usage pattern.
The capacity (available usage time) of rechargeable batteries reduces each time they go
through the charging and discharging cycle. Due to these reasons, when rechargeable
batteries are not able to reach their full (original) capacity, they are considered
as normal wear and tear and, therefore, are not covered under this warranty.
Limited Warranty - Advanced Pro Series Battery
Thank you for choosing Battdepot.com as your source for all mobile related accessory
products. Battdepot.com warrants that the battery that you have purchased will be
free from defects in materials or workmanship under normal usage for the duration
of the Limited Product Warranty period. Refunds will be issued within 30 days from
the invoice date. For the warranty period of two (2) years or 800 recharge cycles,
whichever comes first, Battdepot will exchange or repair the product at no extra
charge. The Limited Product Warranty starts on the date of delivery with your
original invoice as your proof of purchase. You will be required to provide proof
of purchase as a condition for receiving warranty service. Broken warranty seals
will void all warranties where warranty can be applied. Battdepot.com reserves the
right to charge a fifteen percent (15%) restocking fee.
Battdepot.com offers limited warranty against abnormal breakdown on rechargeable
batteries for a period from the delivery date. At Battdepot.com’s discretion,
we will repair or replace the battery after thorough testing to determine
whether the battery is, in fact, defective. Please be advise that since
rechargeable batteries are consumable products, warranty coverage on rechargeable
batteries is limited to not being able to hold charge (will not charge).
The Limited Product Warranty is a parts replacement only. Replacement products or
parts may contain new and used materials equivalent to new products or parts in
performance and reliability. The phrase “like-new” in Battdepot.com context means
used or refurbished products or parts with the same performance and reliability as
new products. Replacement products and parts are warranted to be free from defects
in material or workmanship for 30 days or for the remainder of the Limited Product
Warranty Period of the product in which they are replacing or in which they are
installed, whichever is longer.
If Battdepot.com receives, during the warranty period, notice of a defect that is
covered by this Limited Product Warranty, Battdepot.com will repair or replace the
product, at the option of Battdepot.com. This is your exclusive remedy for defective
products. Battdepot.com shall have no obligation to repair or replace until the
defective product is returned and tested.
The maximum capacity of all rechargeable batteries fades with time depending on the
applications and usage patterns. This is considered normal; therefore, a change in
battery capacity is not covered under warranty. Your battery is only warranted from
defects in materials or workmanship resulting in failures. Battery life is not
warranted and will vary depending on product configuration and usage. These include,
but not limited to, applications running, power management settings, and product
models and features.
The Limited Product Warranty does not apply to expendable parts and does not extend
to any product from which the serial number and Battdepot.com warranty sticker has
been removed, damaged or rendered defective (a) as a result of accident, misuse,
improper installation, abuse, tort including negligence or other external causes,
including but not limited to force majeure; (b) by operation outside the recommended
usage parameters including, but not limited to, temperature maximums; (c)by improper
site preparation, management or maintenance; (d) by loss or damage in transit; or (e)
by modification or service by professionals other than Battdepot.com.
AS A PRECAUTION AGAINST ALTERATION OR LOSS OF DATA, PERIODICALLY BACK UP THE DATA
STORED ON HARD DRIVES OR OTHER STORAGE DEVICES. BEFORE RETURNING ANY UNIT FOR
SERVICE, BACK UP DATA AND REMOVE CONFIDENTIAL, PROPRIETARY, OR PERSONAL DATA.
BATTDEPOT.COM IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF PROGRAMS OR DATA OR FOR
THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA.
The remedies provided in this statement are your sole and exclusive remedies. These
terms and conditions supersede any prior agreements or representations, including
representation made in Battdepot.com sales literature or advice given to you by or
on behalf of Battdepot.com in connection with your purchase of the product. No
changes to the conditions of this Limited Warranty are valid unless it is made in
writing and signed by an authorized representative of the company.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED
WARRANTY, BATTDEPOT.COM MAKES NO OTHER WARRANTIES, GUARANTEES OR CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES, AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED GUARANTEES OF ACCEPTABLE QUALITY, TO THE
EXTENT PERMITTED BY LAW, BATTDEPOT.COM EXPRESSLY DISCLAIMS ALL WARRANTIES, GUARANTEES
AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY AND ANY IMPLIED WARRANTIES,
GUARANTEES AND CONDITIONS THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE
APPLICABLE WARRANTY PERIOD.